Your membership in the subscription program ("Subscription Service"), including your ability to access the services, begins when you have completed the intake form, at which time you will be charged for the first month of the Subscription Services.
The Subscription Services include access to providers, medications where appropriate, and online support. Please review our FAQs below for additional information.
You may cancel your Subscription Service at any time for any reason. To cancel, please contact customer service at help@agavelongevity.com and request a cancellation, or through the process outlined in your online account (if applicable).
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date. If this notice period is not met, your subscription will be charged on the next billing date and the cancellation will take effect on the subsequent billing date.
After cancellation, you will continue to receive the Subscription Services through the end of your current billing cycle. Please see our Refund Policy below to determine if you are eligible for a refund.
You may request or be issued a refund for your current billing cycle only if, at the time of the request or cancellation, your medication has not yet been ordered.
Our refund policy adheres to pharmaceutical regulations and best practices. Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered, in order to protect public health and safety. If your medication has been ordered prior to cancellation, you are not eligible for a refund.
Refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.
If you purchased a bundled plan (multi-month pricing), refunds will be calculated as a prorated amount based on the number of months of medication shipments you have already received and the regular (non-bundle) pricing.
Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at help@agavelongevity.com.
In most cases, damaged or incorrect medications will be replaced by the pharmacy. Refunds will be considered on a case-by-case basis upon evidence of damage or receipt of incorrect medication. When possible, the medication will be replaced rather than refunded.
Your Subscription Services represents a single price for the subscription purchased. This may include consultations (both live and via electronic form submissions) with a provider, medications fulfilled through a pharmacy, lab services, care support, a 24/7 patient support line, and other services to support your medical weight loss journey. Services, labs, and medications covered may vary by plan.
If your provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at help@agavelongevity.com.
If you have questions about our refund or cancellation policy, please contact us at help@agavelongevity.com.